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Making IT Fun: Why Playfulness Matters in Tech Teams
ARTICLE
Making IT Fun: Why Playfulness Matters in Tech Teams
Matt Beran

IT doesn't have to be all ticket queues and rigid processes. In his newest blog, Matt Beran shows how shifting from compliance to curiosity can transform tech teams. By creating safe-to-fail environments, implementing gamification and encouraging collaboration, leaders can inject energy into IT work without sacrificing quality.
READ MORE
 
Sarah Nicastro
VIDEO
Thought Leader Spotlight: Sarah Nicastro
Erica Marois

Meet Sarah Nicastro, an HDI Top 25 Thought Leader. In this video, Sarah shares her vision for the future of service management. Learn more about what drives her passion for creating valuable content for field service professionals. And don’t forget to connect with her on LinkedIn!
LEARN MORE
 
Bytes & Banter Podcast: Doug Rabold
PODCAST
Bytes & Banter Podcast: Doug Rabold
Jessica Levco

In this podcast episode, Doug Rabold, who serves as North America XLA Institute Evangelist, talks about how reactive Service Desks are turning into experience powerhouses. He also shares how embracing experience management could revolutionize your IT leadership role in 2025. Doug will be speaking at SupportWorld Live, May 18-22 in Las Vegas. Register today!
LISTEN NOW
HDI's SupportWorld Live Conference
 
HDI Webinars Sponsored by servicenow
How to Use Generative AI to Spring Clean Your Knowledge Base
March 25, 2025 | 11:00 AM MST

Is your knowledge base (KB) struggling with outdated content and low user adoption? You’re not alone. Maintaining an up-to-date knowledge base can be time-consuming, and getting people to use it often feels like an uphill battle. In this webinar, Leslie O'Flahavan will show you how to use Generative AI to refresh outdated content and create articles that drive user engagement and adoption. You’ll walk away with best practices that save you time and ensure your KB articles stay relevant and helpful. Join us for this practical session packed with real-world examples and advice you can use immediately.
REGISTER NOW
State of Tech Survey
UPCOMING EVENTS
 
APR 24
Training Course
Experience Practitioner
Virtual Classroom
 
MAY 18
Conference & Expo
SupportWorld Live 2025
MGM Grand | Las Vegas, NV
 
JUN 11
Training Course
ITIL® 4 Foundation - Accredited
Virtual Classroom
 
 
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